Topic outline

  • Budtender Certification

    Budtender Certification Knowledge

    This position is “the face” of the cannabis industry to erase stigma and promote education. It requires a driven person dedicated to customer care to ensure a quality retail experience. This includes greeting the customer, welcoming them into the store, as well as keeping the store clean and organized. One must be a team player and have the ability to drive sales to promote the overall success of the company. The Budtender will assist management with operational duties in the store, handling cash, as well as following all rules and policies.

    Skills: customer service, team-oriented, detail-oriented, basic computer skills, problem solving, multitask, etiquette

    Salary Range: $21,000 to $40,000

    What You Will Learn


  • Understanding the Customer

    As a budtender, your primary focus is helping the customer (or patient) by providing an amazing experience and guiding them towards the right product for their needs. In order to meet your customer’s needs, you need to understand them and ask the right questions so that you can then educate them based on your understanding of them and help guide them to the best product.

    Do not just start talking about all the products you have and ask them what they want- this overwhelms them, confuses them and has them leaving not confident in their purchase.

    Remember, your primary focus is PEOPLE

    Understanding the Customer

    Content Pages: 4
  • Knowing Your Product

    There are many different types of cannabis products available and each of them can have different effects. Therefore, it is important to understand the different routes of administration, bioavailability, and how each product can affect the customer.

    To understand why different routes of administration cause different effects, one must understand the concept of bioavailability. Bioavailability is the amount of the compound available in the blood to achieve effect. Each route of administration will interact with the body differently and hence will cause a varied amount of bioavailability of the active ingredients (cannabinoid, terpenoids, etc).

    It's time to Know Your Product...

    Content Pages: 5
  • Cannabis Science and Education Overview

    The Endocannabinoid System (EC system) works by regulating the flow of signals that are being sent between cells. This result seems to maintain the balance of biological systems, also called homeostasis. The EC system is the most widespread receptor system in the human body. It is connected to almost every major organ system in our bodies. It regulates many of the most important functions in the human body, including:

    Pain, protection of neurons, glucose regulation, gastrointestinal activity, cardiovascular activity, immune function, inflammatory responses, inhibition of tumors cells and much more.

    Endocannabinoids attach to cannabinoid receptors. There are two distinct cannabinoid receptors. The first cannabinoid receptor found was connected to the (cb1)brain, while the second cannabinoid receptor was located primarily in the (cb2)immune system

    “The Endocannabinoid system is essential to life.” It affects how we “relax, eat, sleep, forget and protect.” -Dr. Marzo

    • Cannabis and the Endocanniaboid System

    Cannabis Science and Education Overview

    Content Pages: 1
  • Regulations & Compliance

    Working in a dispensary comes with a lot of responsibility. Every state has specific regulations to how much product you can sell to one person, how to handle cannabis, what you can and can’t say and specific laws in selling cannabis. It is important to understand your state’s regulations to ensure you do not break any laws.

    Every state has specific rules to what you can and can’t say. As a Budtender you cannot diagnose a patient or customer, tell them that cannabis will cure or heal their ailment, and you cannot tell them what dose they should take. It is important they consult a doctor for that information.

    Your job is to guide them and help them understand the different products available based on their needs, but never to tell them or diagnose them.

    Regulations & Compliance

  • Budtender Certification Assessment

    Budtender Certification Assessment

    CONGRATULATIONS!!! On making it to the Budtender Certification Assessment! In this section, we are going to put the skills that it takes to be an efficient Budtender to the test. This comprehensive simulator will consist of questions from the individual sections above. Please be sure to take your time on reading the questions. Always read the answer choices first before you second guess yourself. In this simulator, you will have 150 questions with 45 minutes.